LendAura Privacy Policy
This Privacy Policy outlines how LendAura collects, processes, and protects your personal data. By downloading or using the LendAura application, you agree to the terms described herein. It is essential to read this document carefully as it governs all users of our services.
Definitions
- Personal Data: Information relating to an identifiable individual, such as name, address, email, financial and credit details, photographs, and videos.
- Service: The LendAura mobile application and related website services used for credit evaluation and financial transactions.
- App: The LendAura mobile application through which users access the Service.
- App Site: The website linked to the App, providing access to specific features and information.
- Our Sites: Refers to all LendAura websites and online platforms associated with the Service.
- Device: The mobile device—including smartphones and tablets—used to access the App and Service.
- SMS: Short Message Service data collected from your device, particularly transactional messages used for credit assessment.
- Call Log: Records of incoming, outgoing, and missed calls collected to verify user authenticity.
- Customer Information: Any user-related data collected, including Personal Data, contact details, transaction history, SMS, call logs, and other relevant information.
Agreement Through Download
By installing LendAura, I consent to the collection and use of my Personal Data for legitimate business purposes, including credit scoring. I affirm that all information provided is accurate, and I understand that any misrepresentation may be treated as an attempt to deceive LendAura and its affiliates. I authorize LendAura to verify the information I have supplied using references and other appropriate sources. For this purpose, I waive confidentiality rights and expressly permit the processing of my Personal Data obtained from third parties—including government bodies, employers, credit bureaus, and business partners—to assess my eligibility for the requested credit limit. I acknowledge that all application materials and related information become the property of LendAura, regardless of credit approval. I grant LendAura explicit permission to share my information with banks, affiliates, or financial institutions. I specifically consent to: 1) the regular submission and disclosure of my credit data, including updates and corrections; and 2) the sharing of such information with other lenders and authorized credit reporting agencies.
Section 1: Information We Collect
We gather various types of information to provide effective services, comply with legal standards, and improve user experience.
1.1 Personal Information You Provide
During registration and service use, we collect details such as:
- Full name, address, telephone number, and email address.
- Government-issued identification, KYC documents, and photographs.
- Bank account information, credit history, and transaction records.
- Username, password, and other credentials required for account access.
1.2 Device and Usage Information
When you use the App, we collect technical and operational data, including:
- SIM card information (network carrier, roaming status).
- Mobile operating system version, browser type, and location data.
- App usage logs, crash reports, and interaction patterns.
1.3 Sensitive Information (Collected with Consent)
To support credit risk evaluation and service personalization, we collect the following with your consent:
1.3.1 Financial SMS Collection
The App monitors your financial SMS messages to build a comprehensive financial profile and conduct credit risk analysis. This helps us determine your risk level and offer suitable credit solutions while ensuring the security and legitimacy of your application. We do not access personal or non-financial SMS. Before submission, we request your authorization to collect and upload SMS data to https://www.lendaura.cc/. All data transfers are encrypted for security. If you decline, we cannot proceed with the service, and the App will close.
1.3.2 Call Log Collection
To protect your account and prevent fraud, the App accesses your call logs (including phone numbers, names, and call duration) for:
- Fraud Prevention: Confirming the use of a legitimate mobile device (not a simulator).
- Identity Verification: Ensuring you can receive voice authentication codes securely.
This information is transmitted to https://www.lendaura.cc/ using encrypted protocols. If you do not grant permission, we cannot complete verification, which may restrict service access.
1.3.3 Phone Number Collection
We collect your phone number, email address, and social account details during sign-in to uniquely identify you and prevent unauthorized access. This information is uploaded to https://www.lendaura.cc/.
1.3.4 Data Upload
To better understand your identity and meet your credit needs, we request authorization to collect contact, SMS, calendar, file, and phone number information, which is then uploaded to https://www.lendaura.cc/. Secure encrypted protocols are used throughout. Denying consent will prevent normal service operation and result in app closure.
1.3.5 Collection of Photos and Videos
As part of Know Your Customer (KYC) requirements, we collect photos and videos to verify identity, secure transactions, and prevent fraud. All data is handled confidentially, stored securely, and accessed only by authorized staff. These files are uploaded to https://www.lendaura.cc/ in compliance with privacy regulations.
1.3.6 Collection of Contact List
To ensure service reliability, the App accesses your contact list solely to collect two designated emergency contacts. This supports identity verification and account security without storing or processing additional contacts. Emergency contact details are transmitted to https://www.lendaura.cc/ using bank-level encryption. You may update or remove these contacts anytime. Note that providing two emergency contacts is mandatory for certain features as part of our responsible lending and fraud prevention measures.
Information from Other Sources
We may receive information about you from third parties such as credit reference agencies, mobile operators, and collection agencies as part of providing the Service.
Unique Application Numbers
When installing, uninstalling, or updating the App, we may collect unique application numbers along with device operating system details.
Push Notifications
We may send push notifications regarding marketing messages, transaction updates, or service-related alerts. You can disable these via your device or App settings.
Tracking Technologies and Cookies
We and our third-party providers may use tracking technologies (e.g., cookies) to distinguish users and enhance App and Site functionality. This helps improve services based on usage patterns.
Log Data
We automatically collect information—such as IP address, browser type, ISP, referring/exit pages, operating system, and timestamps—for analytics, security, and service improvement. This may be combined with other collected data.
Analytics Tools
We utilize analytics tools to evaluate and enhance the Service. These may collect anonymized data linked to your Personal Data to better understand user engagement.
Withdrawal of Consent
Uninstalling the App revokes future access to your Customer Information. However, we may retain previously collected data as needed to fulfill original purposes, address legal claims, or for legitimate business uses as permitted by law.
Section 2: Purposes of Data Collection
We collect and process information to:
- Verify identity and service eligibility.
- Evaluate creditworthiness and assign credit limits.
- Fulfill regulatory obligations (e.g., anti-money laundering).
- Protect accounts against fraud and unauthorized access.
- Enhance credit models and service quality.
- Communicate service updates, promotions, and repayment reminders.
- Troubleshoot issues and maintain App functionality.
Section 3: Use and Sharing of Information
3.1 Internal Use
Data is used for credit risk assessment, user profile enhancement, and App optimization. Where possible, data is anonymized for analytical purposes.
3.2 Third-Party Sharing
We share limited data with:
- Authorized Partners: Credit bureaus, financial institutions, payment processors, and collection agencies for credit assessment and debt recovery.
- Government Authorities: When legally required (e.g., court orders, subpoenas).
- Affiliated Companies: Other LendAura entities for fraud prevention and compliance.
- Service Providers: Technology partners assisting with data storage, analytics, and performance.
3.3 Anonymized Data
Aggregated, non-identifiable data may be shared for statistical or marketing use.
3.4 User Consent
We do not share personal data for marketing without explicit user consent.
Section 4: Data Storage and Security
Data Retention
Data is stored on secure global servers and retained only as long as necessary for the stated purposes. Some data may be kept after account closure to meet legal or dispute resolution requirements.
Data Protection
LendAura uses advanced encryption and secure servers to protect your information. However, no internet transmission is entirely secure; users provide data at their own risk.
Account Security
Safeguard your password or PIN. Report suspected unauthorized access immediately.
Section 5: User Rights
You have the right to:
- Access and Correction: Request access to or correction of your data by contacting help@lendaura.cc.
- Data Deletion: Request data deletion by uninstalling the App and contacting support. Note that some data may be retained for legal reasons.
- Marketing Opt-Out: Unsubscribe from promotional messages via the link in emails or by contacting support.
- Consent Withdrawal: Adjust App settings to revoke permissions, though this may limit service features.
Section 6: Policy Updates
LendAura may update this policy from time to time. Significant changes will be communicated via the App or email. Continued use implies acceptance of the revised policy.
Section 7: Contact Information
For questions, concerns, or additional information, please contact us:
Email: help@lendaura.cc
Website: https://www.lendaura.cc